Performance Plumbing

Overall good job

Posted by bellamty on 11/17/2009

The overall work was good, but I was disappointed in the customer service aspect of the company. Getting someone to come out and give an estimate was good and they arrived per requested in a timely manner. When I schedule service on a Friday morning, I never received a call as to why they didn't show up as expected. I had to call the company around 11:30am to ask where they were, and I was told that they had an emergency. I have been living long enough to know that things happen and some jobs take precedent over another’s, but the lack of customer service is unacceptable and unnecessary as well. So I decided to wait until 1:00pm and still no phone call so I had to return to work. I wasted half of a day when I could have been at work. I finally received at call at 4:30pm, and the lady did apologize; if it wasn't for her I would have called another company so I decided to give them another chance. I reschedule another time for late afternoon on Monday and requested someone to call when they were on the way so I can meet them. I also didn't received a call all day, not even to confirm they were still coming until 4:00pm from the technician to let me know he was at my home. The technician by the name of Buddy was great. He kind of made up for the lack of customer service expectations. He was able to take of the issue quickly and effectively; he also saved me some money in the process. You can’t beat that at all!!